Q: How can I request a quote?

A: To request a quote, please begin by utilizing the search box located at the top right corner of our website. Enter the part or model number of the item you are interested in, and then proceed to complete the quote request form provided. Once your inquiry is submitted, it will be logged into our system, and one of our advisors will reach out to you using the contact details you supplied in the request form.

If you are unable to find the specific part number you are searching for, we encourage you to use the Contact us form available on our website. Additionally, you may request a quote directly by sending an email to: [email protected].

This process ensures that we can promptly and accurately address your needs.

Q: How long is the quotation valid for?

A: Quotations are valid for a period of 30 days from the date of issuance, unless specified otherwise. This validity is contingent upon the quotation not being withdrawn during this period. Should there be any deviations from this standard validity period, this will be explicitly stated in the quotation.

Q: How can I order from PLCEurope?

A: To place an order with us, you may choose from the following methods:

1. Email: Send your order details to our sales team via email.
2. Phone: Contact us directly by phone to speak with a representative and place your order.

Each method ensures that your order is processed efficiently. Please include all relevant details such as part numbers, quantities, and any specific instructions to facilitate a smooth transaction.

Q: How can I pay for my order?

A: We accept a variety of payment methods to accommodate your preferences. You may complete your payment using any of the following options:

1. Bank/Wire Transfer: Securely transfer funds directly from your bank account to ours.
2. PayPal: Use PayPal for a quick and convenient online payment.
3. Debit and Credit Cards: We accept major debit and credit cards, including Visa, Mastercard and American Express.
4. Company Cheque: You may also pay using a company cheque, subject to our standard processing procedures.
5. Western Union: Payments can be made through Western Union for international transactions.

Please ensure that all payments are made in accordance with the terms outlined in your invoice. This will help expedite the processing and delivery of your order.

Q: How long does it take for an order to be despatched?

A: The dispatch time is determined from the date on which we receive the order with complete and accurate information. This time frame provides an estimate of when your order will be dispatched from our warehouses for delivery. In general, items that are available are dispatched within one to four working days from the time the order is placed. Should there be a longer dispatch or lead time (the period between placing the order and dispatching the item), this will be clearly communicated in the quotation provided by our sales representatives.

Q: What is the delivery time?

A: Delivery time varies based on the delivery address you select and the carrier service chosen. A signature will be required upon delivery, and you may track the status of your order through our partners’ online tracking systems. Depending on factors such as the value, urgency, and weight of the order, PLCEurope will select the most appropriate delivery method. You can monitor the status of your order 24/7 via online tracking until the item is received. The following are the available delivery options:

• Same Day Delivery: Available only within the UK and the EU.
• Next Day Delivery: Available to the UK, EU, and USA.
• Express Delivery: Estimated at 2-4 working days for worldwide destinations.
• Standard Delivery: Estimated at 3-6 working days for worldwide destinations.

Q: What happens if my package gets damaged during delivery?

A: Upon receipt of your order, please inspect all packages thoroughly for any signs of damage, missing items, or incorrect parts. While our warehouses take every precaution to prevent shipping damage, such incidents can occasionally occur.

If you receive a package that is visibly damaged, you should refuse to accept it and instruct the freight forwarder to return it to the sender immediately. In the event that the freight forwarder leaves a damaged package in your absence, promptly contact the freight forwarder to arrange for the package to be returned to the sender.

It is crucial to notify us immediately if any of these situations occur to avoid incurring charges for return freight. Please be aware that we cannot accept responsibility for damaged, missing, or incorrect parts beyond 30 business days from the date of receipt, regardless of the cause. Additionally, we are not liable for stolen or lost packages; any claims for such issues must be filed directly with the shipping provider.

Q: Do you offer same-day delivery service?

A: Yes, we do provide a same-day delivery service for orders within the United Kingdom and European Union countries.

Q: Do you offer an emergency shipping service?

A: Yes, we do offer emergency shipping services. For more information about the available options and to arrange such services, please contact our sales department directly.

Q: Who are your Courier Partners?

A: Our courier partners include some of the most esteemed providers in the global courier industry. We have selected these leading courier services to ensure timely and reliable delivery of your goods on an international scale. Our partners, such as DHL, TNT, UPS, FedEx, ParcelForce, and other prominent global carriers, are known for their exceptional service, security, and professionalism. We are committed to delivering an unparalleled level of service through these reputable providers.

Q: What courier services are available?

A: Our courier partners offer a comprehensive range of delivery services to accommodate various needs. These include same-day delivery, overnight delivery, express delivery, standard delivery, and economy delivery services. Each option is designed to provide flexibility and meet different urgency and budget requirements, ensuring that we can effectively handle a wide range of shipping needs.

Q: What types of transportation are available?

We offer several transportation options to meet diverse shipping requirements. These include:

• Air Transportation: Ideal for expedited delivery, offering rapid transit across long distances.
• Road Transportation: Efficient for domestic deliveries and regional distribution, ensuring flexibility and accessibility for various cargo types.
• Sea Transportation: Suitable for large or bulk shipments, providing a cost-effective solution for international shipping.

Each mode of transportation is selected based on the specific needs of your shipment, including time sensitivity, cost considerations, and cargo characteristics.

Q: How can I track my shipment?

A: To track your shipment, please provide a shipping address at the time of placing your order. Once your order has been dispatched, we will send you an email containing your order number, a unique tracking number, and a link to the tracking details.

Depending on the shipping method, destination country, and carrier, we can also send additional email notifications. These may include updates the day before delivery, on the day of delivery, or after your item has been successfully delivered. This service is designed to keep you informed throughout the shipping process.

Q: Do you offer guarantees or warranties on your products?

A: Yes, we provide a warranty for all products, generally ranging from 12 to 24 months, unless otherwise specified. The warranty period begins from the invoice date. To ensure a valid warranty claim, the products must be returned to PLCEurope within this specified period.

Additionally, we offer options for extended warranties and insurance coverage. These options provide protection for repairs or replacements beyond the original warranty period. For more detailed information regarding warranty terms and conditions, please refer to our Terms and Conditions or consult with our advisers.

Q: What should I do if my part stops working during the warranty period?

A: Should your part cease to function within the warranty period, please contact our Customer Relations team for assistance. If the part is available in our stock, we will arrange for a replacement. In the event that a replacement is not feasible, we will issue a full refund for the cost of the part.

For comprehensive details regarding our warranty policy, including specific terms and conditions, please refer to our Terms and Conditions or consult with our Customer Relations team.

Q: How do I return a part?

A: Returns are permissible only if the goods are returned within 14 days of receipt. To initiate a return, please contact our Customer Relations team for further guidance at +44 (0) 845 222 00 45. For additional details and requirements regarding the return process, please refer to our Terms and Conditions.

Q: Is there a restocking fee for returned merchandise?

A: Yes, a restocking fee of 35% applies to all returned merchandise. To qualify for a return, items must be returned in the same condition as they were originally dispatched, including all original packaging such as the manufacturer’s box and static bags. Products that have broken seals or factory seals cannot be accepted for return under any circumstances.

During the return process, the risk of loss or damage to the part remains with you both while the item is being shipped to PLCEurope’s warehouses and for any shipments back to you. It is your responsibility to ensure that the product is securely packed for shipment. PLCEurope is not liable for any damage incurred due to carrier mishandling or insufficient packing materials. Any damage to returned parts will be promptly communicated to you.

For further details and specific conditions related to returns, please consult our Terms and Conditions.

Q: What is the service exchange program?

A: The Service Exchange Program offered by PLCEurope allows you to receive an exchange credit for your defective equipment. To participate in this program, you will need to send the defective part to us for inspection and evaluation. Additionally, you must provide a detailed report on the condition of the part, including any relevant and reliable information.

If the part is deemed repairable and eligible under the service exchange scheme, a credit will be issued as specified in the quotation, once the part has been received at our warehouses. For further details and to determine your eligibility, please contact our sales advisers.

Q: What services do you offer? Can you repair my equipment?

A: Yes, we do offer equipment repair services. For detailed information about repairing your specific equipment, please contact our sales advisers.

Our comprehensive range of services includes the supply of parts and equipment, service exchange programs, and repair services. Each of these services is designed to meet your needs efficiently and effectively. For further inquiries or assistance, our sales advisers are available to provide you with more detailed information.

Q: Can I request a quote for refurbished parts?

A: Yes, you may request a quote for refurbished or reconditioned spare parts, which are available at a significantly reduced cost compared to new items. We offer a variety of options, including new, refurbished, used, and reconditioned parts, to suit different budgetary and operational needs. Please contact us to obtain a detailed quote tailored to your specific requirements.

Q: I am looking for discontinued or obsolete parts, can you assist?

A: Yes, we specialise in sourcing and supplying products that have reached their end-of-life stage, including legacy, discontinued, and obsolete parts. We maintain an extensive inventory of spare parts that are no longer in production, some of which ceased manufacturing decades ago. Our primary goal is to support you in maintaining the optimal condition of your equipment as efficiently as possible, thereby safeguarding your investment in automation. Please contact us for assistance in locating the specific parts you require.